// Docs
The client handbook
Everything about working with Axiora Trust, documented the way we document client systems: how engagements run, what the SLA means, what happens when something breaks, and how we hand things over. No login required — transparency is the point.
Start here
How engagements work
The lifecycle of a typical Axiora Trust engagement, from first call to running system.
Read
Onboarding: your first two weeks
What happens between signing and the first sprint demo.
Read
Choosing an engagement model
Project delivery vs. dedicated team vs. managed services — and how to pick.
Read
Delivery
Sprints, demos & reporting
The delivery rhythm: what happens every two weeks and what you receive.
Read
Scope & change control
How fixed-price stays honest when reality changes mid-project.
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Quality & security gates
The checks every change passes before it reaches production.
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Documentation & handover
What you receive when a project ends — and how we make leaving us easy.
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Operations
Support tiers & SLAs
Response times, uptime commitments, and what the SLA actually covers.
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Incident response & escalation
What happens when something breaks, minute by minute.
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Maintenance & patching
How updates, patches, and routine maintenance are scheduled and communicated.
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Backup & disaster recovery policy
Default backup schedules, retention, and how recovery objectives are set.
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Guides
Taking over from another vendor
How we inherit a system safely when the previous relationship ended — well or badly.
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Preparing for SOC 2
A realistic 90-day path from nothing to audit-ready.
Read
Cloud cost review checklist
The five places 30–40% of your cloud bill is hiding, with the checks to run.
Read
Can't find what you need? Ask directly — hello@axioratrust.com — and if the answer should have been here, we add it.